Refund policy

Returns & Refunds

We want you (and whoever you're gifting) to love your Ashford & Steel order. If something isn't right, here's how it works.

30-day returns

You can return unused items in their original condition and packaging within 30 days of delivery. To start a return, reach us through our contact page with your order number. Please don't send items back before we confirm the return and give you instructions.

Return shipping

The buyer pays return shipping, unless the item arrived defective or damaged, in which case we cover it.

Damaged or defective items

If your order arrives damaged or defective, report it within 7 days of delivery through our contact page, including your order number and clear photos of the item and packaging. We'll offer a replacement or a refund.

Non-returnable items

Items that have been used, are missing parts or packaging, or are returned after 30 days can't be accepted. Gift cards are non-refundable.

Refunds

Once we receive and inspect your return, we'll email you. Approved refunds go back to your original payment method; your bank or card issuer may take several business days to post it. Original shipping charges are not refundable except for defective or damaged items.