Where do you ship from?
Ships from our partner warehouses (US and international). Most orders arrive in 7–15 business days, with tracking. We currently ship to US addresses.
How long does shipping take?
Most orders arrive in 7–15 business days, with tracking. Items from US warehouses are often faster; international items take longer. Shipping costs are shown at checkout. See our Shipping Policy.
What's the Christmas ordering cutoff?
Order by Nov 25 for the best chance of delivery by Christmas. Later orders may still arrive in time but aren\'t guaranteed. Details: Shipping & Holiday Cutoffs.
How do I track my order?
When your order ships, we email you a tracking number and link. You can also check order status from the link in your order confirmation email. No tracking email after 4 business days? Contact us.
What is your return policy?
You can return unused items in original condition within 30 days of delivery. The buyer pays return shipping unless the item is defective or damaged. Full details: Refund Policy.
My item arrived damaged. What do I do?
Report it within 7 days of delivery through our contact page with your order number and photos, and we'll send a replacement or refund.
Can I change or cancel my order?
Contact us as soon as possible. If your order hasn't been processed yet, we'll do our best to change or cancel it.